Refund Policy

 

At Bison Life, customer satisfaction remains a foundational priority. We understand that occasionally a purchase may not meet your expectations, which is why we have established a straightforward return and refund process designed to accommodate our customers' needs while maintaining fairness and transparency.

Initiating a Return

Customers who are not entirely satisfied with their purchase may return eligible merchandise within 30 days of receipt for a refund or exchange. To begin this process, please access your account and submit a return authorization request. Should you experience difficulty logging in, our customer service team can be reached at (customerservice@bisonlife.com) to secure a Return Authorization Number (RA#).

It is important to note that returns submitted after the 30-day window will not be accepted under any circumstances. Once an RA# has been issued, customers will receive a prepaid return shipping label to facilitate the process.

Merchandise Condition Requirements

All returned items, including parts and accessories, must be in new, unused, and resalable condition, accompanied by their original packaging. Products that show visible signs of wear are generally ineligible for return unless a manufacturing defect is present. This applies specifically to clothing and safety glasses; items determined to have been worn, washed, or otherwise used will be returned to the customer at their own expense, accompanied by a minimum $10.00 reshipment charge applied to the credit card on file.

Following submission, returns undergo a thorough review and inspection process before credit issuance. Customers should anticipate a processing period of three to four weeks, with approved credits applied to the original payment method. In addition, please allow up to 72 hours for the initial handling of your return request.

Restocking Fees and Financial Considerations

Exchanges are not subject to restocking fees; however, returns processed for a refund incur a 20% restocking charge. Refused merchandise carries a higher restocking fee of 30%. Original shipping and processing charges are non-refundable under standard circumstances. For orders that originally qualified for complimentary shipping, an $8.99 deduction will be applied to the refund amount upon return of the product.

Customers are generally responsible for return shipping costs and assume risk of loss during transit, except in cases where the return results from an error on our part. In such instances, Bison Life will reimburse the full purchase price along with any associated return shipping expenses.

Defective, Damaged, or Malfunctioning Merchandise

Bison Life proudly partners with reputable manufacturers who stand behind the quality of their products. Nevertheless, in rare instances, a manufacturing defect may go undetected until the item is put into use. Should you discover that a purchased item is defective, please get in touch with our customer service team directly at (customerservice@bisonlife.com) for prompt assistance and resolution.

Items Excluded from Return Eligibility

In accordance with applicable health and hygiene regulations, certain categories of merchandise are ineligible for return. These include all hygienic products, opened personal care items, and any merchandise that has been opened, used, or tried on. Customized items are similarly excluded, as are products explicitly labeled "non-returnable" on our website.

Diagnostic instruments intended for oral or rectal use, such as thermometers, cannot be returned. Likewise, personal protective equipment designed to cover the mouth or contain hair, including face masks and hairnets, falls outside the scope of our return policy.

Furthermore, Bison Life cannot process return requests submitted more than 30 days following delivery, nor can we accept items that have been modified in any way from their original condition.

Policy Modifications

Bison Life reserves the right to amend this Return and Refund Policy at any time and without prior notice. We encourage customers to review this policy periodically to remain informed of any updates.

Our return and refund policy reflects Bison Life's ongoing commitment to delivering quality products and dependable customer service. By maintaining clear guidelines regarding return eligibility, restocking fees, and excluded merchandise, we aim to ensure a transparent and equitable experience for all customers. Should you have questions regarding a specific order or require assistance navigating the return process, our customer service team remains available at (customerservice@bisonlife.com) to provide guidance and support.